Policies & Terms
At KCC Team Ltd, we believe in clear communication and transparency to ensure a smooth and professional experience for our customers, landlords, tenants, and business partners.
This page outlines our key policies, terms, and conditions, designed to protect everyone involved in our services.
These policies help us provide efficient, reliable, and compliant services, while ensuring fair expectations for all parties.
Whether you're a landlord, tenant, or homeowner, our guidelines cover everything from appointment procedures to data protection and service commitments.
By using our services, you agree to abide by these policies, helping us maintain high standards of service and professionalism.
For any questions or clarifications, feel free to contact us at admin@kccteam.co.uk or 01273 671617.
Customer Care
At KCC Team Ltd, we are committed to delivering exceptional service with honesty, professionalism, and care. Our goal is to provide every customer with a seamless, reliable, and stress-free experience. This policy outlines the key principles we uphold in all our work:
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Honest & Transparent Communication – We maintain a fair, polite, and respectful approach, ensuring clear and open communication at all times.
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Trust & Reliability – We respect confidentiality, keep our promises, and always act with integrity.
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Customer-Focused Service – We consider each customer’s needs and circumstances, providing the appropriate level of care and attention.
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Punctuality & Efficiency – We keep to agreed appointment times, minimise delays, and promptly inform customers of any schedule changes.
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Professional Presentation – Our team members wear clean, presentable work attire and maintain a professional image at all times.
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Quality & Commitment – We deliver on our promises, ensuring minimal disruption while meeting deadlines and keeping customers informed of progress.
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Problem-Solving Approach – If we cannot provide exactly what is needed, we offer alternative solutions to meet customer requirements.
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Accountability & Resolution – If an issue arises, we take responsibility and resolve it promptly to ensure peace of mind for customers and tenants.
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Open to Feedback – We welcome customer feedback as an opportunity to continuously improve our service.
By upholding these principles, we ensure a high standard of service, building lasting relationships based on trust and satisfaction.
Zero Tolerance Policy
At KCC Team Ltd, we are committed to providing a professional and respectful working environment for both our team and our customers. We operate under a Zero Tolerance Policy regarding any form of abuse, aggression, or threats directed towards our Team.
Any verbal abuse, intimidation, or threatening behaviour will result in the immediate termination of services, and where necessary, we reserve the right to take further action, including reporting incidents to the relevant authorities.
We believe in mutual respect and expect all interactions to be conducted in a professional and courteous manner.
Tenant / Occupier Contact Details
To ensure smooth scheduling and avoid wasted visits, KCC Team Ltd requires tenant contact details (phone and/or email) when booking jobs at tenanted properties. This allows us to confirm appointments, send reminders, and reduce the risk of missed visits.
If tenant details are not provided, the landlord assumes full responsibility for ensuring access at the agreed time. Missed appointments due to lack of access will incur a fee of £75 + VAT.